Customer Relations Officer

About this role

A role for graduates to join Resurgir Consulting in Abuja as a Customer Relations Officer. The job involves handling customer enquiries, complaints, and service requests, and maintaining positive relationships with customers. The role also requires providing information about the company’s services, following up to ensure satisfaction, and keeping accurate customer records and feedback.

What you would do

• Handle customer enquiries, complaints and service requests
• Maintain positive relationships with existing and prospective customers
• Provide information about the company's services
• Follow up with customers to ensure satisfaction
• Maintain accurate customer records and feedback

What they are asking for

• BSc or HND in a relevant field
• Minimum of 2 years’ relevant work experience in a similar role
• Excellent communication and interpersonal skills
• Good organisational and problem-solving abilities
• Proficiency in basic computer applications

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