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Customer Operations Manager
About this role
A full-time Customer Operations Manager role in Lagos with OmniRetail Africa. The position focuses on growing the retailer network across the Micro Fulfilment Centre network, boosting field sales productivity, and improving retailer engagement and retention. The role involves coordinating with MFC partners, tracking targets, and generating regular management reports. Travel across MFC locations is required. The company aims to accelerate progress for trade value chain stakeholders by providing access to services and working capital.
What you would do
- Coordinate with MFC partners to achieve customer growth and sales targets
- Track growth targets, analyse performance gaps and implement corrective actions
- Maintain performance dashboards and provide regular management reports
- Monitor and improve Partner Sales Executive productivity and performance
- Drive retailer acquisition, activation, retention and repeat orders
- Ensure every active MFC has at least three active PSEs
What they are asking for
- Excellent team management, communication and stakeholder coordination skills
- Experience in field sales, customer operations, distribution or retail network management
- Proven experience managing field sales teams and driving customer acquisition
- Willingness to travel across MFC locations
- Strong analytical, reporting and Excel skills
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