Customer Operations Intern

About this role

A Customer Operations Intern role in Lagos supporting onboarding, inquiries and product adoption across Duplo’s fintech products. It suits candidates seeking exposure to customer experience and operations within a fintech environment, with a focus on learning and coordination.

What you would do

• Answer customer inquiries and resolve routine issues; escalate complex cases
• Assist with onboarding through account setup guidance, training coordination and follow-ups
• Track issues, provide updates and maintain accurate support records
• Follow up with customers to identify adoption challenges and provide guidance
• Gather customer feedback and highlight recurring issues and improvement opportunities
• Help maintain FAQs, guides and training materials; prepare routine reports on support activity and onboarding progress

What they are asking for

• Bachelor's degree in Business, Communications or related discipline
• Clear written and verbal communication skills
• Strong organisation, attention to detail and follow-through
• Proficiency with Google Workspace, spreadsheets and digital communication tools
• Willingness to learn new products, support systems and processes
• Good judgement, problem-solving mindset and professional approach to customer concerns

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