Customer Fulfillment Officer - Hair Salon

About this role

A full-time Customer Fulfillment Officer for a hair salon in Lekki, Lagos. The role focuses on managing bookings, coordinating services, handling payments, promoting products and ensuring a smooth customer experience for salon clients.

What you would do

• Manage customer bookings and appointment schedules
• Coordinate services with hairstylists to ensure timely delivery
• Process payments and issue receipts, keeping transaction records
• Promote and sell salon hair care products based on customer needs
• Maintain accurate customer records and service transaction details
• Follow up with customers for feedback and repeat visits

What they are asking for

• Proximity to Lekki preferred
• Ability to promote products and identify customer needs
• Basic computer skills and proficiency with WhatsApp and digital tools
• Good organisational skills, honesty, attention to detail, customer-focused
• Strong communication, interpersonal and customer relationship skills
• OND, HND or Bachelor's degree in a related field; prior customer service/retail experience is a plus

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