Customer Experience Support Officer

About this role

Nikemfol Limited, a Lagos-based fashion brand, is hiring a Customer Experience Support Officer to engage with clients and community members, address inquiries, and ensure a smooth experience across channels. The role is full-time and based in Ikeja, Lagos. The company emphasises authenticity, quality and self-expression in its contemporary apparel offerings. Training and mentorship are provided from day one.

What you would do

• Respond to customer inquiries via chat, email and phone in a polite and helpful manner
• Listen to client issues, troubleshoot and guide to solutions
• Provide clear details about services, processes and opportunities
• Log customer feedback and recurring issues for service improvements
• Collaborate with other team members and departments to maintain smooth daily operations

What they are asking for

• Minimum of HND or B.Sc. in any field with relevant experience (fresh graduates and career switchers are encouraged)
• Strong passion for helping people and delivering exceptional service
• Excellent written and verbal communication skills
• Familiar with basic office tools, email platforms and messaging apps
• Strong active listening and problem-solving abilities
• High attention to detail and ability to manage multiple inquiries

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