Customer Experience Support Officer

About this role

Nikemfol Limited is seeking a Customer Experience Support Officer in Ikeja, Lagos. The role involves acting as the friendly voice of the company, handling client inquiries, and ensuring a smooth experience for customers and community members. The employer emphasizes training from day one, a collaborative culture, and opportunities for career development. The position is full-time and targets individuals who enjoy helping others and delivering good service.

What you would do

• Respond to customer inquiries via chat, email and phone in a polite and helpful manner.
• Log customer feedback and recurring issues for service improvements.
• Listen to client issues, troubleshoot and guide them to solutions.
• Provide clear information about services, processes and opportunities.
• Collaborate with other team members and departments to maintain smooth operations.

What they are asking for

• Minimum of HND or B.Sc. in any field with relevant experience; fresh graduates and career switchers are encouraged to apply.
• Passion for helping people and delivering exceptional service.
• No prior customer support experience required as training and mentorship are provided from day one.
• Comfort with basic office tools, email platforms and messaging apps.
• High attention to detail and ability to manage multiple inquiries.
• Strong active listening and problem-solving abilities.
• Excellent written and verbal communication with a friendly, patient, and professional tone.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.