Customer Experience Researcher

About this role

The CX Researcher role at Moniepoint Lagos conducts qualitative and mixed-methods research to understand customer behaviours, motivations, needs and pain points across Moniepoint’s products. The role sits inside a product team with product managers, engineers and designers, translating insights into prioritized recommendations and advocating for the customer voice throughout product development. At Senior Associate level, the position can independently manage complex research initiatives and may mentor junior team members.

What you would do

• Design and execute qualitative research methods including in-depth interviews, usability testing, ethnography, diary studies and focus groups.
• Lead complex, multi-method research projects with minimal supervision.
• Develop comprehensive research plans, discussion guides, screeners and stimuli tailored to research questions.
• Recruit participants and manage samples to ensure diverse and representative participation.
• Facilitate and moderate research sessions to elicit deep customer insights and support ongoing discovery.
• Analyse qualitative data and synthesize findings with other data sources into clear, actionable outputs, prioritising critical needs and opportunities and advocating for the customer voice in product development.

What they are asking for

• 4+ years of experience in customer research, UX research or a related qualitative role, with the ability to lead projects independently.

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