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Customer Experience Officer (CXO)
About this role
A full-time Customer Experience Officer at DreamPOD Limited in Oyo (Ibadan) to manage online customer experience, coordinate orders and support across social channels, handle complaints, and gather feedback.
What you would do
- Take online orders and coordinate riders
- Handle complaints through to resolution
- Follow up with customers for feedback and repeat orders
- Share a weekly customer insights summary
- Make ordering and support easy on WhatsApp, Instagram and other channels
- Engage with customers to encourage repeat business and loyalty
What they are asking for
- Relevant qualifications and experience (as stated)
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