Customer Experience Officer

About this role

A full-time Customer Experience Officer role in Lagos for Flash Delivery, focused on handling inquiries, tracking shipments and maintaining customer records to improve satisfaction and retention. The position targets candidates with strong communication skills and a background in customer service, logistics or e-commerce support.

What you would do

• Handle customer inquiries and complaints
• Track shipments and provide updates
• Escalate unresolved issues
• Maintain customer records
• Improve customer satisfaction metrics
• Ensure accurate response times and daily customer interactions

What they are asking for

• OND/HND/Bachelor’s degree in a relevant field
• 1–3 years in customer service or client relations
• Experience in logistics or e-commerce support is an advantage
• Excellent communication skills
• Conflict resolution abilities
• Active listening and computer literacy

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