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Customer Experience Manager
About this role
Foremost Radiology Consultants Limited seeks a Customer Experience Manager in Surulere, Lagos. The role is a full-time, onsite leadership position focused on overseeing customer experience operations, improving service delivery, handling complaints, and ensuring high patient satisfaction in a healthcare setting. The successful candidate will lead teams, manage processes and interactions, and implement service improvement strategies. Experience in healthcare is advantageous. Compensation is based on experience, with an application deadline of 16 November 2026.
What you would do
- Oversee customer experience operations and teams
- Develop and implement service improvement strategies
- Manage customer complaints and resolutions
- Monitor and evaluate team performance
- Streamline processes to enhance patient experience
- Coordinate customer interactions across departments
- Ensure consistent delivery of high-quality patient care
- Proactively identify areas for service enhancement
- Collaborate with leadership to set service standards
- Maintain documentation and reporting on customer experience metrics
What they are asking for
- Experience in a similar customer experience or service leadership role
- Strong managerial and organisational skills
- Ability to lead teams and manage processes
- Proactive, detail-oriented, and well-coordinated
- Experience in the healthcare sector is an advantage
- Excellent communication and problem-solving abilities
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