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Customer Experience Manager
About this role
A Customer Experience Manager is being sought to handle complaints and disputes, oversee communications and feedback analytics, and manage customer enquiries in Lagos. The role targets candidates who can serve as the primary contact for customer issues.
What you would do
- Act as the primary contact for complaints and disputes
- Manage communications and feedback analytics
- Handle and respond to customer enquiries
- Oversee customer experience processes and workflows
- Monitor and report on customer feedback trends
- Collaborate with teams to improve service delivery
What they are asking for
- Experience in customer service or customer experience roles (implied by duties)
- Ability to manage complaints and communications analytics
- Strong organisational and analytical skills
- Location in or willing to work in Ikeja, Lagos
- Excellent communication skills
- Proven ability to manage multiple customer interactions
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