Customer Enablement Manager

About this role

Asana is seeking a Customer Enablement Manager to work with a portfolio of complex enterprise customers. The role focuses on enablement activities such as discovery, workflow consultation, change management, strategic enablement, and education to accelerate adoption and business outcomes. The manager will collaborate with Customer Success, Sales and Services to diagnose barriers to adoption and recommend strategies for AI-enabled ways of working. It is a senior individual contributor role, based remotely in the West Coast or within Pacific or Mountain Standard Time, and aims to strengthen Asana's broader Customer Enablement practice.

What you would do

• Develop a deep understanding of customer priorities and operating models, and translate challenges into actionable recommendations.
• Independently manage complex enterprise engagements from discovery through delivery and follow-up.
• Translate Asana and AI capabilities into practical, scalable use cases and guide change management.
• Design and facilitate workflow consultations, workshops, enablement programs, and executive conversations.
• Measure adoption and impact using data, adjust strategies, and strengthen customer plans.
• Identify risks and expansion opportunities, and connect adoption strategies to retention and value.
• Collaborate with account teams to align enablement with commercial outcomes.
• Navigate multi-stakeholder environments and adapt approaches to customer maturity.
• Influence cross-functional partners to improve programs, playbooks, or strategy.
• Mentor teammates and contribute to the broader team's quality and consistency.

What they are asking for

• 6+ years in customer enablement, customer success, strategic consulting, implementation, change management, or related roles, preferably in SaaS.
• Experience leading complex enterprise engagements involving discovery, consultation, facilitation and enablement.
• Strong consultative, facilitation and communication skills for diverse audiences from practitioners to executives.
• Experience influencing senior stakeholders and aligning diverse groups.
• Strong project and portfolio management with a track record of independent, multi-engagement delivery.
• Commercial awareness and understanding of how adoption links to retention and expansion.
• Technical curiosity and ability to quickly learn new technologies and translate AI/workflow capabilities to use cases.
• Data-informed, outcomes-oriented with use of metrics to drive strategy.
• Ability to influence cross-functional partners and contribute to program improvements beyond own accounts.
• Comfort in fast-moving, ambiguous environments with sound judgment and ownership.

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