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Customer & Driver Operations Officer
About this role
The role is a Customer & Driver Operations Officer at ProDevs. It focuses on onboarding drivers onto ProTaxi, managing driver documents and day-to-day administration, and supporting the relationship between ProTaxi and its driver network. It suits candidates with 2-4 years in onboarding, KYC, field verification, driver operations or community management, plus strong record-keeping and coordination skills.
What you would do
- Onboard new drivers onto ProTaxi.
- Collect and verify required driver documentation.
- Coordinate licence, permit and compliance documentation with the compliance consultant.
- Train drivers on the ProTaxi platform and operating procedures.
- Manage driver records, vehicle assignment documentation and onboarding status.
- Handle driver operational questions and non-customer-service escalations.
What they are asking for
- 2-4 years in onboarding, KYC, field verification, driver operations or community management.
- Strong record-keeping skills.
- Strong communication skills.
- Strong field coordination skills.
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