Customer Centre Agent

About this role

Phillips Outsourcing Limited is recruiting a full-time Customer Centre Agent for its betting operations in Lekki, Lagos. The role involves providing professional customer support across phone, live chat, email and other channels; resolving inquiries and complaints; and keeping accurate records for customers. The position is suitable for applicants with experience in customer care or similar roles, and offers a salary of N150,000 per month.

What you would do

• Manage customer inquiries, complaints and account-related issues.
• Support deposits, withdrawals, bonuses, promotions and platform usage.
• Investigate problems and resolve them or escalate as needed.
• Keep precise records of customer interactions.
• Adhere to customer service procedures and escalation processes.
• Meet required service, quality, productivity and attendance standards.

What they are asking for

• HND or Bachelor's degree with experience in customer care, call centre, customer support, or a similar role.
• Strong spoken and written English.
• Excellent communication, listening, and problem-solving skills.
• Good computer literacy and ability to work with multiple systems.
• Ability to remain calm and professional under pressure.
• Willingness to work shifts, weekends and public holidays.

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