About this role
Phillips Outsourcing Limited is recruiting a full-time Customer Centre Agent for its betting operations in Lekki, Lagos. The role involves providing professional customer support across phone, live chat, email and other channels; resolving inquiries and complaints; and keeping accurate records for customers. The position is suitable for applicants with experience in customer care or similar roles, and offers a salary of N150,000 per month.
What you would do
- Manage customer inquiries, complaints and account-related issues.
- Support deposits, withdrawals, bonuses, promotions and platform usage.
- Investigate problems and resolve them or escalate as needed.
- Keep precise records of customer interactions.
- Adhere to customer service procedures and escalation processes.
- Meet required service, quality, productivity and attendance standards.
What they are asking for
- HND or Bachelor's degree with experience in customer care, call centre, customer support, or a similar role.
- Strong spoken and written English.
- Excellent communication, listening, and problem-solving skills.
- Good computer literacy and ability to work with multiple systems.
- Ability to remain calm and professional under pressure.
- Willingness to work shifts, weekends and public holidays.
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