Customer Care & Sales Support Assistant - Solar (Abuja)

About this role

The role is for a Customer Care and Sales Support Assistant at Ecohome Solutions in Abuja, focusing on handling customer enquiries, arranging visits, and gathering details to prepare proposals. The position targets individuals with good English communication, strong listening skills, and the ability to record customer requirements accurately. The employer operates in renewable energy and smart energy storage, providing solar inverters and LiFePO4 storage solutions. The job involves working from the Asokoro office, using WhatsApp, Word and Excel, and supporting the sales process. Training and a clear progression path within the company are offered, with a small, visible team environment.

What you would do

• Handle customer enquiries via phone, WhatsApp, and in person at the office.
• Invite customers to visits and arrange property assessments.
• Record customer requirements on a standard form on the same day.
• Send confirmed details to management for proposal preparation.
• Follow up with customers who become unresponsive and maintain conversation records.

What they are asking for

• Clear, confident spoken English; Hausa is an advantage but not required.
• Excellent listening skills and attention to detail.
• Discipline in contacting assigned customers on the same day.
• Patient and organised; able to handle multiple calls daily.
• Comfortable with WhatsApp, Microsoft Word and Excel.
• Living in Abuja and able to work from the Asokoro office.
• Experience in customer service, call centres, front desk or tele-sales is an advantage; training available for product knowledge.

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