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Customer Care / Sales Representative Officer
About this role
A hybrid Customer Care and Sales role at Detopsy Engineering Limited in Abuja. You will be the main point of contact for clients, handling inquiries and converting opportunities into sales for the company’s engineering services and technical products. The job combines customer relationship management with sales outreach to promote offerings and manage corporate accounts. It targets individuals with experience in customer service and sales within engineering, construction, or oil and gas service sectors. The employer focuses on engineering designs, inspection, procurement, and construction services for electrical, instrumentation, valves, tanks, metering, and automation for oil, gas, and marine clients.
What you would do
- Manage inbound and outbound inquiries via phone, email, and WhatsApp with prompt, professional service.
- Present company products and engineering solutions to prospective clients to convert inquiries into sales.
- Follow up on customer requests and manage corporate accounts; maintain daily logs of interactions.
- Guide technical and non-technical clients through product selection to suit engineering infrastructure needs.
- Monitor Abuja market trends to identify growth opportunities and competitive strategies.
What they are asking for
- Bachelor's or HND in Business Administration, Marketing, Engineering or related field.
- 2 - 3+ years of experience in a combined customer service and sales/telemarketing role, preferably in engineering, construction or oil and gas services.
- Articulate, persuasive and professional verbal and written communication skills.
- Proven track record of meeting sales targets and managing client relationships.
- Proficiency in Microsoft Office, CRM tools and business productivity software.
- Strong familiarity with Abuja's corporate and industrial landscape is desirable.
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