Customer Care Representative (Rotating Shifts)

About this role

SnappyPay is hiring a full-time Customer Care Representative for its on-site team in Ikeja, Lagos. The role involves handling incoming calls and online customer interactions, addressing inquiries and resolving issues, with rotating morning, afternoon and night shifts. The position is open to female candidates who hold at least an ND or NCE and are computer literate.

What you would do

• Manage incoming calls, customer inquiries, and online interactions.
• Assess customer needs to ensure satisfaction.
• Build and maintain customer relationships through open and interactive communication.
• Provide accurate information using the right tools and procedures.
• Resolve customer complaints and follow up to ensure resolution.
• Follow company procedures, guidelines and policies.

What they are asking for

• Minimum of ND or NCE; HND or BSc also welcome.
• Female candidates only.
• Computer literate.
• Good communication and customer service skills.
• Experience in customer service, crypto, fintech, betting or banking is an advantage.
• Based in or willing to work on-site in Ikeja, Lagos.

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