Customer Care Representative (Front Desk)

About this role

Heritage Kidney and Medical Care is hiring a frontline Customer Care Representative to be the first point of contact for patients and visitors at its Abuja facility. The role focuses on delivering courteous service, handling inquiries and complaints, managing appointments, and assisting with patient registration. The organisation operates in the renal care sector, offering services such as dialysis, transplantation, laboratory services and nephrology care. The position is full-time and requires professional, patient-focused individuals who can work in a fast-paced environment with minimal supervision.

What you would do

• Attend to patients and visitors courteously
• Handle inquiries and complaints
• Manage appointments
• Assist with patient registration process

What they are asking for

• Degree in a relevant field
• At least 2 years' experience as a customer service representative (front desk), preferably in healthcare
• Good communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work in a fast-paced environment with minimal supervision
• Proficiency in basic computer applications
• Key competencies: empathy, professionalism, strong organisational skills, multitasking and staying calm under pressure

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