Customer Care Representative

About this role

Bluemool Limited is seeking a Customer Service Representative in Lagos to be the main point of contact for customers, handling enquiries, resolving issues, and maintaining records across various communication channels. The role suits someone with strong communication and customer service skills, particularly with experience in real estate, property management, or service-based environments.

What you would do

• Respond to customer enquiries via phone, email, WhatsApp, social media, and other approved channels.
• Provide accurate information about services, products, properties, processes, and requirements.
• Receive, document, and resolve complaints and service issues following approved procedures.
• Escalate complex issues to the appropriate department and follow up until resolution.
• Maintain records of customer interactions and follow up on outstanding requests or transactions.
• Coordinate with sales, operations, finance, facility and other departments to resolve customer needs.

What they are asking for

• Excellent verbal and written communication skills.
• Strong customer service and relationship-management abilities.
• Good listening, empathy, patience, and conflict-resolution skills.
• Proficiency in Microsoft Office and customer relationship/record-keeping systems.
• OND/HND/Bachelor's degree in Business Administration, Communications, Marketing, Mass Communication or related field.
• 2 - 4 years' experience in customer service, client relations, front office, sales support, or related role.

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