Customer Care Representative

About this role

Foremost Radiology Consultants Limited (FRCL) is a diagnostic healthcare facility in Lagos offering radiology, laboratory and pathology services, cardiology, interventional radiology, clinical diagnostics, ambulance and emergency transport, and wellness services. The company seeks a Customer Care Representative who is friendly, professional and patient-focused, with strong communication and interpersonal skills. The role involves attending to customer enquiries, registering patients, managing complaints, providing accurate information, and ensuring a smooth customer experience. Previous experience in a hospital or medical facility is advantageous. The position is full-time and onsite in Lagos, with compensation based on experience.

What you would do

• Attend to customer enquiries and provide information
• Register patients for services
• Manage and resolve customer complaints
• Maintain courteous and professional interactions with customers
• Ensure a smooth and positive customer experience
• Communicate effectively with diverse groups of people
• Remain calm under pressure
• Handle customer concerns with discretion
• Collaborate with team to deliver service quality
• Adhere to organisational policies and procedures

What they are asking for

• Courteous and empathetic demeanour
• Organised and able to manage multiple tasks
• Good communication and interpersonal skills
• Ability to attend to customer enquiries and provide accurate information
• Experience in registering patients and handling complaints is desirable
• Calm under pressure with professional discretion
• Previous hospital or diagnostic facility experience is an advantage

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