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Customer Care Intern (NYSC)
About this role
Genade Homes is hiring a Customer Care Intern (NYSC) in Abuja. The role targets smart, professional and organised individuals on NYSC looking to join the team to support customer service and general administrative tasks. The company develops eco-friendly residential and commercial properties and aims to deliver sustainable, quality, and affordable housing across African markets. The position involves handling customer inquiries, providing product information, maintaining relationships, and supporting day-to-day office operations. It offers a chance to contribute to real estate projects while gaining experience in customer care and administration.
What you would do
- Attend to customer inquiries, complaints, calls and messages professionally
- Provide accurate information about the company’s products, services and processes
- Maintain positive and professional relationships with customers
- Handle customer follow-ups and ensure timely responses
- Resolve customer issues promptly and escalate complex matters when necessary
- Maintain accurate records of customer information, inquiries and interactions
- Provide general administrative and clerical support to the team
- Prepare, organise and maintain company documents and records
- Manage emails, correspondence and office communications
- Assist with scheduling, meetings, reports and other administrative tasks
What they are asking for
- Bachelor's Degree with 0 - 1 year experience
- Smart, presentable and professional
- Excellent communication and interpersonal skills
- Strong organisational and administrative skills
- Good customer service and problem-solving abilities
- Basic to intermediate computer skills
- Proficiency in Microsoft Office/Google Workspace is an advantage
- Ability to multitask and work effectively under pressure
- Positive attitude and a customer-oriented mindset
- Previous experience in customer care, administration or a related role is an added advantage
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