Customer Care Executive

About this role

A full-time Customer Care Executive role based in Lagos (Obalende) for candidates with experience in telecommunications or ISPs. The position focuses on handling inquiries, resolving issues, maintaining relationships, and supporting service delivery with a focus on targets and collections.

What you would do

• Handle and resolve customer complaints and service issues promptly
• Coordinate with technical/support teams to ensure timely issue resolution
• Identify and generate potential sales leads
• Raise, monitor, follow up, and close trouble tickets
• Build and maintain strong customer relationships
• Maintain accurate records of customer interactions and resolutions

What they are asking for

• NYSC certification
• 1–3 years' experience in Telecommunications or an ISP
• Bachelor's Degree or HND, preferably in Science or related discipline
• Good knowledge of Leased Lines, Broadband, FTTH/FTTX, VoIP, IPTV, IoT, and telecommunications operations
• Strong communication, interpersonal, problem-solving and customer relationship management skills
• Self-motivated, organised, detail-oriented and results-driven

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