Customer Care Executive

About this role

Ruth and Roots, a health company offering remedies through herbs and nutrition, is hiring a full‑time Customer Care Executive for their Ilupeju, Lagos location. The role involves acting as the main contact between the company and clients, providing information about products and services, answering questions, and resolving customer issues. The ideal candidate should be comfortable with social media and have a healthcare background, with strong communication, problem‑solving, and multitasking abilities. The company emphasises patient, empathetic, and customer‑focused service and expects the candidate to work with other departments to deliver solutions. Training is provided and the position requires residency in Lagos, preferably near Ilupeju.

What you would do

• Serve as the main contact between the company and customers, both in person and online.
• Provide accurate information about products and services to prospective and new clients.
• Promote products effectively and engage customers in a friendly manner.
• Follow up with customers to confirm purchase satisfaction via phone, social media or email.
• Adhere to communication procedures, guidelines and policies.
• Collaborate with team members and other departments to resolve problems.

What they are asking for

• 1 to 5 years of experience (qualification not required as training is provided).
• Candidates must reside in Lagos, preferably near Ilupeju.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.