Customer Care Executive

About this role

Based in Lagos, Ascentech Services Limited seeks a Customer Care Executive with telecommunications or ISP experience. The role involves managing customer inquiries, complaints, trouble tickets, service follow-ups and customer relationships to ensure timely resolution and high levels of service delivery.

What you would do

• Handle and resolve customer complaints and service issues promptly.
• Raise, monitor, follow up, and close trouble tickets.
• Coordinate with technical/support teams to ensure timely issue resolution.
• Follow up on invoices and customer receivables/collections.
• Monitor and support service improvement and MTTR targets.
• Build and maintain strong customer relationships.

What they are asking for

• Bachelor’s Degree/HND, preferably in Science or a related discipline.
• NYSC certified.
• 1 - 3 years' experience in Telecommunications or an ISP.
• Good knowledge of Leased Lines, Broadband, FTTH/FTTX, VoIP, IPTV, IoT, and telecommunications operations.
• Previous experience in a Telecommunications Customer Care role is highly desirable.
• Strong communication, interpersonal, problem-solving, and customer relationship management skills.

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