Customer Care and Administrative Officer

About this role

Genade Homes Limited is seeking a confident Customer Care and Administrative Officer to manage client relations and provide administrative support. The role involves serving as the first point of contact for clients in person, by phone, and online, handling enquiries and complaints, and coordinating with other departments. The position is based in Abuja, with responsibilities spanning customer service, office administration, and support for the sales team. The company operates in the real estate sector and aims to expand homeownership opportunities across Africa, emphasising eco-friendly, well-planned communities.

What you would do

• Attend to customer enquiries and complaints promptly and follow up until resolved
• Escalate issues to the appropriate department and keep customers informed
• Provide day-to-day administrative support including filing, documentation, scheduling, and correspondence
• Meet response time targets and submit regular reports
• Support the sales team with client follow-ups and appointment coordination
• Greet and assist clients and visitors in a professional manner
• Maintain accurate customer records and update the database regularly
• Handle inbound and outbound calls and respond to messages on WhatsApp, email and social media
• Maintain professionalism and a customer-friendly attitude in all interactions
• Utilise CRM or helpdesk tools as needed (advantage)

What they are asking for

• Ability to stay calm when dealing with upset customers
• Experience in a sales or real estate company is advantageous
• Must reside in or be able to work from Abuja
• Proficiency in Microsoft Office and Google Workspace
• Minimum of 2 years' corporate work experience
• Polite, professional, and presentable with a warm, customer-friendly attitude
• Experience with CRM or helpdesk tools is an advantage
• Good organisational and multitasking skills
• Excellent communication skills across face-to-face, phone, and written channels

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