Customer Care / Administrative

About this role

Genade Homes in Abuja is seeking a smart, professional, organised, customer‑focused individual for the role of Customer Care & Administrative Officer. The position involves handling customer inquiries and providing information on the company’s products, services, and processes, alongside general administrative duties. It suits someone who can maintain professional customer relations and support day‑to‑day office operations.

What you would do

• Attend to customer inquiries, complaints, calls, and messages professionally.
• Provide accurate information about the company’s products, services, and processes.
• Maintain positive and professional relationships with customers.
• Handle customer follow-ups and ensure timely responses.
• Resolve customer issues promptly and escalate complex matters when necessary.
• Manage emails, correspondence, and office communications.

What they are asking for

• Smart, presentable and professional.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative skills.
• Good customer service and problem-solving abilities.
• Basic to intermediate computer skills; proficiency in Microsoft Office/Google Workspace is an advantage.
• Ability to multitask and work effectively under pressure.

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