Customer and Product Support Expert (f/m/d)

About this role

GoHiring is seeking a Customer and Product Support Expert (f/m/d) to be the voice of customers and partners, handling requests quickly and thoughtfully. The role involves using Zendesk to resolve complex issues, collaborating with internal teams and partners, and managing operations behind the scenes such as orders and data. You will contribute to content creation for the Help Center and engage in discussions with job boards or campaign management as needed. The position focuses on process improvement and automation in collaboration with Customer Success, Product and Finance. It is a full-time, remote role with opportunities for long-term growth and a supportive onboarding process.

What you would do

• Represent customers and partners and ensure requests are handled promptly and with care
• Use Zendesk and occasional calls to guide complex issues to resolution
• Share tricky cases with teammates and collaborate with other teams and partners to find outcomes
• Manage orders and customer data and perform analyses to keep operations orderly
• Write articles for the Help Center or reports and participate in discussions with job boards and campaign management
• Identify opportunities for optimization and automation and work with relevant teams to improve products and services

What they are asking for

• Fluent in German and English (written and spoken)
• Experience in a customer-facing service or support role, preferably in a digital B2B environment or with complex products
• Strong communication skills across email, phone or video
• Organised and able to stay productive in fast-paced settings
• Seeking a full-time role with long-term growth potential

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