CS Sales Team Lead - Jumia (Full Time)

About this role

A full-time CS Sales Team Lead at Jumia who will lead a frontline Customer Service Sales team to achieve sales targets while maintaining customer satisfaction. The role is for candidates with experience in sales or customer service and proven leadership and coaching skills to drive team performance.

What you would do

• Lead a team of Customer Service Sales Agents to meet or exceed sales targets and performance metrics.
• Provide ongoing coaching, mentoring, and feedback to team members to improve sales effectiveness and customer service.
• Monitor and analyse sales performance data, including conversion rates, average order value, and customer satisfaction, and identify opportunities for improvement.
• Collaborate with the Customer Service Sales Manager to develop and implement sales strategies, tactics, and action plans.
• Conduct regular team meetings and training to communicate goals and ensure alignment with company policies and procedures.
• Maintain accurate records of sales activities, customer interactions, and performance metrics in CRM systems

What they are asking for

• Experience in sales or customer service with demonstrated leadership and coaching ability.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and team members.
• Proven ability to meet or exceed sales targets in a fast-paced environment.
• Ability to multitask, prioritise, and manage time effectively to meet deadlines and goals.
• Experience with CRM systems, sales software, and other relevant tools and technologies.
• Flexibility to work evenings, weekends, or holidays as needed

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