CRM & Payment Gateway Operations Specialist

About this role

A remote role for a detail-oriented analyst to manage payment gateways, monitor transaction performance, and set up CRM billing processes for marketing campaigns in the advertising sector. The position supports campaign operations and requires collaboration with developers, marketing, and other teams. It is suitable for someone with experience in payment gateways and CRM, with strong data analysis skills. The employer, Recruitmentbod Africa, is a recruitment company connecting businesses with talent. The role must align with working in the EST time zone.

What you would do

• Monitor payment gateways and analyse daily transaction performance
• Track campaign performance, sales, recurring payments, and payment failures
• Set up CRM billing processes, pricing, and payment flows for campaigns
• Configure and monitor payment gateways
• Monitor refunds, chargebacks, and payment settlements
• Collaborate with developers, marketing, and other teams to ensure smooth campaign operations
• Prepare daily performance reports using Excel

What they are asking for

• Experience with payment gateways and CRM
• Strong Excel and data analysis skills; SQL is an advantage
• Understanding of recurring payments, refunds, and chargebacks
• Marketing or campaign operations experience is an added advantage
• Strong analytical, communication, and problem-solving skills
• Ability to work independently and manage multiple tasks

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