CRM & Payment Gateway Operations Analyst

About this role

A full-time, remote role for a CRM and Payment Gateway Operations Analyst in the advertising industry. The job focuses on managing payment gateways, monitoring transaction performance, and establishing CRM billing processes for marketing campaigns. Experience in marketing or campaign operations is beneficial. The position requires working in the EST time zone from Nigeria and involves collaborating with developers and marketing teams to ensure smooth campaign operations.

What you would do

• Monitor payment gateways and analyse daily transaction performance
• Track campaign performance, sales, recurring payments, and payment failures
• Set up CRM billing processes, pricing, and payment flows for campaigns
• Configure and monitor payment gateways
• Monitor refunds, chargebacks, and payment settlements
• Collaborate with developers, marketing, and other teams to ensure smooth campaign operations
• Prepare daily performance reports using Excel

What they are asking for

• Bachelor’s Degree
• Experience with payment gateways and CRM or billing systems
• Strong Excel and data analysis skills; SQL is an advantage
• Understanding of recurring payments, refunds, and chargebacks
• Marketing or campaign operations experience is an added advantage
• Strong analytical, communication, and problem-solving skills
• Ability to work independently and manage multiple tasks

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