About this role
A CRM Analyst role at Recruitmentbod Africa involves managing CRM platforms and related workflows and billing processes. The job focuses on analysing customer, campaign, publisher and billing data to identify trends and performance gaps, and monitoring metrics such as customer retention, rebill performance, payment approval rates and average order value. The role requires configuring and optimising CRM billing flows and collaborating with multiple teams to improve operational performance. Experience with CRM platforms and billing systems, plus strong data analysis skills, are essential.
What you would do
- Manage CRM platforms, workflows and billing processes
- Analyse customer, campaign, publisher and billing data to identify trends and gaps
- Monitor customer retention, rebill performance, payment approval rates and AOV
- Prepare daily performance reports and provide data-driven recommendations
- Investigate performance anomalies, failed transactions and CRM workflow issues
- Configure and optimise CRM billing flows, campaign setups and pricing models
- Monitor payment gateway performance and assist with payment-related issues
- Collaborate with development, marketing, customer service and fulfilment teams to improve operations
What they are asking for
- Extensive hands-on experience with CRM platforms, especially in CRM operations, billing or analytics
- Strong analytical and problem-solving skills with ability to interpret data
- Proficiency in Excel or Google Sheets with strong data analysis abilities
- SQL and other analytical tools are highly desirable
- Experience with CRM and billing platforms such as Konnektive, Limelight or similar
- Understanding of customer retention, recurring billing, campaign performance and payment gateway operations
- Strong attention to detail, reporting and communication skills
- Ability to work independently, manage multiple priorities and meet deadlines
- Experience in marketing or digital marketing is a plus
- Excellent collaboration and cross-functional communication skills
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