CRM Administrator

About this role

Zinance Limited in Lagos is hiring a highly organised and collaborative CRM Administrator to join the Revenue Operations Team. The role involves managing and enhancing the CRM system, collaborating with multiple teams to understand business needs, and delivering insights to drive business decisions.

What you would do

• Understand team operations and improve them through CRM administration and consultation.
• Provide CRM system administration support focusing on user permissions, custom objects, workflows and profiles.
• Create and manage complex workflow rules, data validation and approval processes.
• Create and manage custom objects, fields, formulas, record types, page layouts, reports and dashboards.
• Analyse data to provide insights into team operation, effectiveness and productivity.
• Collaborate with team members to capture business requirements and implement CRM solutions.

What they are asking for

• Experience working directly with sales teams and translating their CRM requirements into solutions.
• Ability to administer and configure a CRM system (custom objects, workflows, permissions, etc.).
• Familiarity with automating business processes, creating reports and dashboards, and data analysis/modeling.
• Strong communication, collaboration and problem‑solving skills.
• Fluency in English, diligence and enthusiasm, with an interest in marketing strategy, content marketing, SEO, HR, recruiting and tech.

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