All jobs
CRM Accountability Associate
About this role
The role is for a CRM Accountability Associate at Jireh Doo Foundation in Benue. The organisation describes itself as an NGO focused on accountability, information sharing with partners and beneficiaries, and programmes in child development, HIV/AIDS and health, single parents, governance and policy, serving vulnerable groups across Benue and Nasarawa. The position involves establishing and maintaining an accountability framework, including a high-integrity complaint, feedback and response mechanism (CRFM) at all locations, and coordinating accountability across project implementation. It requires monitoring and reporting on feedback, supporting donor-required reporting, and ensuring proper documentation and visibility for JDF and its donors. The role also includes field visits, pattern analysis of complaints to improve programming, and participation in relevant meetings and internal/external humanitarian accountability activities.
What you would do
- Establish and implement an accountability framework for JDF programming across locations.
- Set up and strengthen a high-integrity CRFM in each location for confidential complaints.
- Coordinate accountability issues across project implementation.
- Monitor, evaluate and respond to complaints with a tracking mechanism.
- Regularly update the CRFM database and inform project staff of feedback.
- Ensure timely recording, review and response to feedback per guidelines.
- Serve as the reference point for complaints from beneficiaries, staff and stakeholders.
- Document, report and ensure visibility of JDF and donor activities.
- Analyze complaint patterns to improve programming and report findings to project teams.
- Conduct periodic field visits to verify accountability systems and provide support.
What they are asking for
- Bachelor's degree in a relevant discipline (Social Sciences, Development Studies or similar).
- At least 2 years of post-NYSC progressive experience in a related role.
- Formal training in Accountability, Monitoring and Evaluation, Data Management or Data Quality Assurance is an asset.
- Fluency in English and at least one local language (Hausa spoken).
- Good interpersonal skills and ability to work in a team.
- Independent, adaptable and flexible with good communication and IT skills.
- Excellent organisation, report writing, and computer literacy (Word, Excel, internet).
- Service orientation and understanding of humanitarian operations principles, standards and best practices.
- Ability to prioritise multiple tasks and maintain confidentiality.
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.