Credit Relationship Officer

About this role

The Credit Relationship Officer role at CreditWise Financials Limited is based in Lagos. It involves managing client relationships, assisting with credit inquiries and loan applications, and monitoring accounts to ensure policy compliance and good service for a micro and retail lender focused on poverty alleviation, women empowerment and MSMEs.

What you would do

• Manage and maintain client relationships to ensure satisfaction and retention.
• Assist customers with credit inquiries, loan applications, and product information.
• Monitor customer accounts, repayments, and credit performance to ensure compliance with company policies.
• Follow up on outstanding payments and resolve account issues professionally.
• Collaborate with the finance and operations teams to track inflow and outflow of funds.
• Prepare and maintain accurate financial and customer records.

What they are asking for

• Degree in Accounting, Banking & Finance or related fields.
• 0-1 year work experience.
• Strong communication and interpersonal skills.
• Good analytical and relationship management skills.
• Basic knowledge of Microsoft Office Suite.
• Ability to work independently and as part of a team; eagerness to learn and grow in a fast-paced financial environment.

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