About this role
The role is a field-based position with Bosak Microfinance Bank Limited in Lagos. The successful candidate will be assigned to an area near their residence and will handle customer acquisition, loan marketing and portfolio management in that territory. The bank focuses on serving micro clients excluded from mainstream financial services. Responsibilities include marketing, onboarding customers, facilitating loan applications, monitoring repayments, following up on defaults, and maintaining records. The role requires engaging customers in the field, meeting loan disbursement and portfolio targets, and ensuring adherence to bank policies and procedures.
What you would do
- Conduct field marketing and acquire prospective customers in the assigned territory
- Promote the bank's loan and financial products
- Onboard new customers and build strong customer relationships
- Conduct pre-loan training and customer orientation
- Assist customers with account opening and loan documentation
- Ensure accurate completion and prompt submission of loan documents
- Monitor loan accounts and ensure timely repayments
- Follow up on overdue and defaulting customers
- Support loan recovery activities on delinquent accounts
- Deliver customers' passbooks and ID cards as required
What they are asking for
- Minimum of OND, HND or Bachelor's degree
- Good communication and interpersonal skills
- Strong customer service and relationship management skills
- Ability to work independently and engage customers in the field
- Target-driven and results-oriented
- Willingness to work in a field-based environment
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