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Credit Control Officer
About this role
The role focuses on managing GIG Logistics' credit and collections processes to ensure timely debt recovery and healthy customer accounts. It involves monitoring credit limits, following up on overdue payments, reconciling accounts, and working with internal teams to improve cash collection performance. The position requires interacting with customers and various departments to resolve billing issues and ensure adherence to credit policies. The employer is a Nigerian logistics company offering freight forwarding, ecommerce logistics and express courier services.
What you would do
- Monitor customer accounts for timely invoice payments and outstanding balances
- Follow up with customers on overdue accounts via calls, emails or other channels
- Conduct account reconciliations and resolve billing discrepancies or payment disputes
- Review customer creditworthiness and recommend appropriate credit limits
- Maintain records of collections activities, customer payments and outstanding debts
- Prepare aging reports and provide updates on receivables and collection performance
- Escalate delinquent accounts and support debt recovery efforts
- Collaborate with Sales, Operations and Finance to resolve account issues
- Ensure compliance with company credit policies and financial procedures
- Support month-end reporting and cash flow management
What they are asking for
- Bachelor's Degree or HND in Accounting, Finance, Economics, Business Administration or related discipline
- Minimum 3 to 5 years' experience in Credit Control, Accounts Receivable or similar finance role
- Experience in logistics, transportation, courier, FMCG or service industry is an added advantage
- Strong understanding of credit management, collections and account reconciliation processes
- Proficiency in Microsoft Excel and accounting/ERP systems
- Excellent negotiation, communication and stakeholder management skills
- Strong analytical and problem-solving abilities
- Key competencies: Credit Control & Debt Recovery, Accounts Receivable Management, Account Reconciliation, Negotiation & Collections, Financial Analysis, Risk Assessment, Attention to Detail, Communication & Relationship Management
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