Contact Centre Consultant

About this role

A Contact Centre Consultant is sought for a financial institution, recruited through Resource Intermediaries Limited, based in Ilupeju, Lagos. The role involves handling customer interactions, applying product knowledge to existing and new offerings, and maintaining service standards with timely responses.

What you would do

• Log customer interactions accurately, capturing leads, queries and contact details
• Serve as the first point of contact with knowledge of existing and new products/processes
• Maintain quality service levels and meet defined turnaround times, while minimising abandoned contacts
• Log, investigate and resolve queries promptly and maintain customer information confidentiality
• Follow risk and compliance procedures, work instructions and business requirements
• Identify cross-sell and up-sell opportunities and educate customers on self-service options

What they are asking for

• BSc degree in any related discipline (not third class or pass)
• Maximum age: 27 years
• Strong communication and customer service skills
• Experience in banking and customer experience is an advantage
• Ability to resolve customer complaints efficiently; good problem-solving and interpersonal skills
• Willing to work in Ilupeju

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