Contact Centre Agent

About this role

Catilas Resources Limited is recruiting a Contact Centre Agent in Lagos for a leading commercial bank in Nigeria. The role requires a customer-focused, target-driven professional to provide prompt support across multiple customer service channels. It is suited for someone with experience in contact centres, customer service or banking and the stated qualifications.

What you would do

• Handle inbound customer enquiries, complaints, requests and transaction issues via phone, email, chat and other approved channels.
• Make outbound calls for follow-ups, service recovery, surveys, product promotions and other engagement activities.
• Provide accurate information and basic support on the bank's products, services and digital channels.
• Document customer interactions, complaints and resolutions on the CRM system.
• Identify and escalate complex or unresolved issues to the appropriate teams for timely resolution.
• Maintain high service standards and comply with the bank's policies, data protection, KYC and regulatory requirements.

What they are asking for

• HND or Bachelor's Degree in any discipline with minimum Lower Credit/Second Class Lower.
• NYSC completion/exemption certificate compulsory.
• Age limit 29 years or below.
• Previous experience in a contact centre, customer service, banking or related role is an advantage.
• Excellent verbal and written communication skills with strong active listening.
• Ability to work in a target-driven, fast-paced environment.

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