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Consultant / Manager
About this role
Role: Consultant, Client Success based in Lagos, Nigeria. You own the post‑sale client services relationship for Visa Value Added Services, providing operational and account management support to grow clients’ business and promote product adoption, working with Sales and Product teams to realise value and using digital tools including generative AI. The role requires in‑office presence of at least three days per week.
What you would do
- Oversee the implementation of new Visa products by coordinating client and Visa teams to expedite readiness and maximise adoption.
- Ensure client operational goals and success metrics for their Visa product landscape are understood and tracked.
- Build and sustain a trusted client advocate relationship with key client stakeholders by proactively executing Client Success Plans aligned with the Account Team to track adoption and performance of Visa products purchased.
- Drive initiatives to improve client adoption of products and use of Visa self‑service tools.
- Develop client education and training materials (including webinars) to communicate new Visa Rules, mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
- Lead periodic operational reviews with clients and Visa stakeholders and act as escalation point for significant issues.
What they are asking for
- 5+ years relevant work experience with a Bachelor's degree or 3+ years with an advanced degree (e.g. Masters, MBA, JD, MD).
- Experience analysing data and translating findings into actionable recommendations.
- Proficiency with Microsoft Office tools (Excel, PowerPoint, Word).
- Experience communicating complex technical terms and solutions to influence audiences at multiple levels.
- Experience building client relationships and creating trust-based partnerships.
- Knowledge of the payments industry (trends, threats, regulatory environments).
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