Concierge / Guest Sevices Officer

About this role

A concierge/guest services officer position for a hospitality-focused firm, based in Rivers. The role targets individuals with relevant qualifications and experience in hospitality or guest services."

What you would do

• Provide front desk and guest services support
• Assist guests with inquiries and requests
• Coordinate with hotel staff to ensure smooth operations
• Maintain guest satisfaction and handle complaints professionally
• Support housekeeping and maintenance teams as needed
• Uphold company standards and safety procedures

What they are asking for

• Relevant qualifications in hospitality or related field
• Experience in guest services or concierge roles
• Strong communication and interpersonal skills
• Ability to work in a fast-paced hospitality environment
• Customer service oriented with problem-solving skills
• Willingness to work flexible hours as required

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