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Concierge / Guest Services Officer
About this role
A Concierge / Guest Services Officer is sought by Joseph's Pot in Owerri, Imo. The role supports guests and helps provide a positive dining and hospitality experience at a culturally focused restaurant. The employer emphasizes authentic Nigerian cuisine, staff welfare, and opportunities for career development. The position targets individuals with customer service experience in hotels, fine dining, or premium settings. The restaurant offers health insurance, staff accommodation, and a salary package based on experience.
What you would do
- Assist guests with enquiries and direct them to appropriate services
- Greet customers and manage reception or front desk duties
- Coordinate guest services to ensure a smooth dining experience
- Handle guest requests and resolve issues in a professional manner
- Support team in delivering high standards of customer service
- Maintain guest records and communicate guest feedback to management
- Assist with reservations and seating arrangements as needed
- Collaborate with staff to ensure clean, welcoming environments
- Support local guest experience initiatives and events as required
- Follow health and safety and security procedures
What they are asking for
- OND qualification
- Minimum of 2 years work experience in a reputable hotel, fine-dining restaurant or premium customer service environment (preferred)
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