About this role
A concierge role based in Lagos with Top Talents Consulting, serving guests at a private airport terminal and lounge. The position focuses on delivering personalised, high-touch service to VIPs, HNIs and other high-profile guests, coordinating with airlines, security and transport teams to ensure a seamless terminal experience from arrival to boarding. The role requires discretion, excellent communication, and the ability to anticipate needs and manage guest itineraries. It targets candidates with experience in luxury hospitality or premium customer service and who can work flexible shifts, including weekends and holidays.
What you would do
- Welcome and assist VIP guests personally.
- Coordinate with airline, airport security and transportation teams.
- Assist with check-in, lounge access, luggage and related arrangements.
- Manage guest movement and experiences throughout the terminal.
- Resolve issues calmly and professionally.
- Anticipate guest needs and respond quickly and discreetly.
- Maintain awareness of itineraries, flight schedules and service requirements.
- Ensure a consistently exceptional and personalised guest experience.
- Handle sensitive information with discretion.
- Maintain professional presentation and grooming at all times.
What they are asking for
- Discretion and trustworthiness with high-profile guests.
- Strong service orientation and emotional intelligence.
- Ability to work flexible shifts, including weekends and public holidays.
- Calm under pressure and quick thinking.
- Experience in concierge, luxury hospitality, aviation, premium customer service or similar high-touch environments.
- Excellent spoken English and communication skills.
- Comfortable interacting with senior executives and dignitaries.
- Impeccable grooming and professional presentation.
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