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Community Moderator (External Contractor) - India
About this role
Udacity, now part of Accenture, is seeking a Community Moderator (External Contractor) to help manage Udacity’s scholarship communities. The role focuses on keeping the online student communities healthy and engaging, working closely with Community Managers. Moderators monitor the forum daily, including weekends, with a typical cadence of at least twice daily. The job is suitable for someone based in India, able to work part time as an external contractor alongside another job, and with a strong understanding of online community moderation and customer service principles.
What you would do
- Provide non-technical support to students within the community
- Organise and maintain the online platform by handling violation posts and enforcing guidelines
- Support the Community Manager with performance summaries when requested
- Support forum activities and brainstorm ways to increase member engagement
- Attend regular online meetings with Udacity representatives
- Be responsive in group discussions with Udacity representatives
- Ensure members have a fun and engaging learning environment
What they are asking for
- Residing in India
- Udacity course or Nanodegree graduate is a plus
- Good knowledge of online communities and ability to stay calm under pressure
- Strong internet connection for fully online duties
- Strong organisational and multitasking skills with a proactive approach
- Understanding of online community moderation tools (forums, commenting, content management, etc.)
- Knowledge of Udacity’s services, audience, and community culture
- Ability to communicate information effectively and report when needed
- Good knowledge of customer service principles
- Availability to work across days, evenings and weekends as required
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