Community & Customer Experience Manager (Hybrid)

About this role

A Lagos-based hybrid role for a Community & Customer Experience Manager. The role focuses on creating exceptional customer experiences before, during and after events, by handling inquiries, supporting guests, and building community relationships.

What you would do

• Manage and respond to customer enquiries across channels (phone, WhatsApp, chats and other approved channels)
• Provide accurate information about events, tickets, locations and schedules
• Follow up on customer concerns and escalate or resolve as required
• Build and maintain positive relationships with the community and support guests at events
• Gather customer feedback and share insights with the team
• Collaborate with the Events and Operations teams to ensure smooth event delivery

What they are asking for

• Excellent written and verbal communication skills
• Strong customer service and interpersonal skills
• Friendly, confident and approachable personality
• Good problem-solving and conflict-resolution skills
• Ability to stay calm and professional in a fast-paced environment
• Flexibility to work evenings and weekends when required for events

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