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Commercial Relationship Management Officers (CRMOs) - Northwest and Northeast
About this role
The position is for a Commercial Relationship Management Officer (CRMO) focused on the Northwest and Northeast regions, based in Kano. It targets individuals who can build and maintain customer relationships, drive commercial and retail sales, and identify new opportunities, while monitoring competitive activity. The role sits within Wema Bank’s sales team and involves growing commercial business, managing existing relationships, and coordinating with marketing and product teams. The employer operates a retail, SME, corporate banking, treasury, trade services, and financial advisory network across Nigeria. The advert describes responsibilities, required skills and experience, and the bank’s emphasis on customer service and risk awareness.
What you would do
- Execute branch commercial sales strategy to meet sales targets
- Demonstrate product knowledge, cross-sell, and stay updated on local market developments
- Drive customer acquisition and account openings in the commercial space
- Provide feedback on market needs and product development to support SMEs and individuals
- Manage current commercial relationships and seek new accounts through sales efforts
- Deliver sales presentations to prospective customers and engage in market activities
- Promote a positive sales environment and educate customers on bank products and services
- Convert service recoveries into business opportunities and maintain client loyalty
- Visit clients to assess needs or promote products and services
- Coordinate sales efforts with marketing programs
What they are asking for
- First degree in any discipline (additional qualifications advantageous)
- 3 to 8 years of cognate experience in sales and marketing
- Professional Certification: CIBN
- Digitally savvy with superb interpersonal and communication skills
- Commitment to excellent customer service and ability to think strategically
- Ability to analyse and solve problems quickly and work well in a team
- Experience in leading and collaborating with others
- Knowledge of lending risk and KYC/compliance practices
- Experience in analysing financial statements and conducting credit assessments
- Ability to contribute to growth of deposits, loans and overdrafts
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