Commercial Relationship Management Officers (CRMOs) - Abuja

About this role

The role is for a Commercial Relationship Management Officer (CRMO) at Wema Bank in Abuja. It targets professionals who can build and maintain business relationships, drive sales, acquire customers and expand commercial banking activities for SME and retail clients. The employer operates a network of branches offering retail, SME, corporate banking, treasury, trade services and financial advisory. The position involves managing and growing commercial client relationships, identifying sales opportunities, and contributing to product and market feedback. It emphasises sales targets, customer service, risk awareness, and collaboration within the branch team.

What you would do

• Execute the branch commercial sales strategy to meet targets
• Build and maintain relationships with current and prospective commercial customers
• Drive customer acquisition and growth of volumes through various account openings
• Provide market feedback on products and development opportunities
• Deliver sales presentations to potential customers and promote bank products
• Maintain a positive sales environment and educate customers on bank services
• Convert service recoveries into business opportunities and sustain client loyalty
• Visit clients to assess needs and promote products and services
• Coordinate sales efforts with marketing programs
• Identify and manage risks in lending and ensure compliant documentation

What they are asking for

• First degree in any discipline
• 3 to 8 years of cognate experience
• Professional certification: CIBN
• Sales and marketing experience
• Digitally savvy
• Strong interpersonal and communication skills
• Commitment to excellent customer service
• Strategic thinking and problem-solving abilities
• Ability to work well in a team and lead others

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