Commercial Relationship Management Officers (CRMOs)

About this role

Wema Bank Plc is recruiting for a Commercial Relationship Management Officer (CRMO) in Lagos Mainland. The role involves building and maintaining relationships with customers, driving sales opportunities, and promoting bank products and services to commercial and retail clients. It requires observing market competition and contributing to branch sales strategy, with a focus on customer acquisition, cross-selling, and delivering quality service. The position sits within the bank’s sales and risk management framework, including credit and KYC compliance. Applicants should have a first degree, 3 to 8 years of relevant experience, and professional certification such as CIBN.

What you would do

• Provide feedback on market conditions to product management and support new and existing product development for SMEs and individuals.
• Drive customer acquisition and increase volumes in the commercial business by opening various types of accounts.
• Educate customers on bank products and services to maintain a positive sales environment.
• Convert service recoveries into business opportunities and maintain client loyalty.
• Execute branch commercial sales strategies aligned with local market conditions to meet sales targets.
• Maintain product knowledge, cross-sell, and stay updated on local market developments to optimise sales opportunities.
• Visit clients to assess needs or promote products and services.
• Manage current commercial relationships and seek new accounts through sales.
• Coordinate sales efforts with marketing programmes and deliver sales presentations to prospective customers.
• Engage in risk management activities including ensuring valid documentation and discussing loan terms and collateral risk; comply with policies and procedures.

What they are asking for

• 3 to 8 years of cognate experience in sales and marketing or related fields.
• Digitally savvy and able to work well with others and lead a team.
• Professional certification: CIBN or equivalent.
• Strong strategic thinking, problem-solving, and communication skills.
• Minimum first degree in any discipline.
• Excellent interpersonal and customer service skills.
• Commitment to delivering high service standards.

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