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Commercial Relationship Management Officers (CRMOs)
About this role
The role of Commercial Relationship Management Officer (CRMO) at Wema Bank Plc is part of the sales team in Lagos Mainland. The position focuses on building and maintaining relationships with customers, driving sales opportunities for commercial and retail clients, and contributing to market strategy by observing competitors. The bank describes its business as providing banking and financial advisory services in Nigeria and seeks professionals who can grow customer volumes and manage commercial relationships. The role involves sales execution, client acquisition, product knowledge, and feedback to product management. It also covers risk, financial analysis, customer service, and collaboration within the branch team.
What you would do
- Execute branch commercial sales strategy to meet targets
- Grow customer base and commercial volumes through account openings
- Maintain and develop current commercial relationships and seek new accounts
- Deliver sales presentations to prospective customers
- Educate customers on bank products and services to sustain client loyalty
- Coordinate sales efforts with marketing programs
- Identify lending risks in line with risk appetite and maximise profit
- Ensure compliance with KYC and bank policies to mitigate losses
- Analyze financial statements and assess financing requests within credit framework
- Deliver high standards of customer service and address complaints
What they are asking for
- Minimum first degree in any discipline
- 3 to 8 years of cognate experience
- Professional certification: CIBN
- Experience in sales and marketing
- Digitally savvy with superb interpersonal and communication skills
- Commitment to excellent customer service and strategic problem solving
- Ability to work well with others and lead a team
- Knowledge of product management and market dynamics is advantageous
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