Commercial Relationship Management Officers (CRMOs)

About this role

The role is for a Commercial Relationship Management Officer (CRMO) in the Kano region, part of Wema Bank’s sales team. It involves building and sustaining relationships with commercial and retail customers, driving sales opportunities, and contributing to market growth. The position focuses on customer acquisition, account opening, cross-selling, and maintaining client loyalty while aligning with risk, compliance, and product development feedback. The employer is Wema Bank Plc, a long-established Nigerian bank offering banking and financial advisory services. The job targets candidates with sales experience, financial services knowledge, and strong interpersonal skills in the Northwest and Northeast area, specifically Kano.

What you would do

• Execute branch commercial sales strategies to meet targets.
• Demonstrate product knowledge and cross-sell while monitoring local market developments.
• Drive customer acquisition and account opening for commercial clients.
• Provide feedback on product development to support growth of SMEs and individuals.
• Manage current commercial relationships and pursue new accounts.
• Deliver sales presentations to prospective customers and engage in outreach.
• Promote a positive sales environment through product education.
• Convert service recoveries into business opportunities and retain clients.
• Visit clients to assess needs and promote products and services.
• Coordinate sales efforts with marketing programmes.

What they are asking for

• First degree in any discipline (additional qualifications advantageous).
• 3–8 years of cognate experience in sales and marketing.
• CIBN professional certification.
• Strong interpersonal and communication skills.
• Digitally savvy with excellent customer service mindset.
• Ability to analyse financial information and assess risk in lending contexts.
• Strategic thinking and problem-solving ability.
• Team player with leadership potential.

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