Commercial Relationship Management Officers (CRMOs)

About this role

Wema Bank Plc in Abuja is hiring a Commercial Relationship Management Officer (CRMO) to join the sales team and build, manage and grow relationships with commercial and retail customers. The role involves driving customer acquisition, expanding product uptake, and cross-selling, while observing market conditions and competitive trends. The CRMO will participate in sales execution, account opening, and presenting products to potential clients, with a focus on maintaining strong client relationships and loyalty. Risk, financial, and compliance duties include assessing lending risk, KYC adherence, loan term discussions, documentation checks, and resolving customer complaints when needed. The position targets candidates with sales experience, financial analysis ability, and customer service skills, based in Abuja.

What you would do

• Execute branch commercial sales strategy to meet targets.
• Cross-sell and stay up to date with local market changes.
• Develop and maintain relationships with current and prospective commercial clients.
• Drive customer acquisition and growth of volumes through account openings.
• Provide feedback on product development and market needs.
• Identify and pursue new accounts through sales efforts.
• Give sales presentations to prospective customers.
• Promote the bank's products and services to clients.
• Convert service recovery into business opportunities and sustain loyalty.
• Visit clients to assess needs and promote products and services.

What they are asking for

• Minimum first degree in any discipline.
• Professional certification: CIBN (advantageous).
• 3–8 years of cognate experience in sales and marketing.
• Digitally savvy with strong interpersonal and communication skills.
• Commitment to excellent customer service and problem solving.
• Ability to analyse financial information and assess risks.
• Ability to lead a team and work collaboratively.

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